COVID-19 PROTOCOL

SARS-CoV-2 & COVID-19 Protocols at KJWR

The SARS-CoV-2 & COVID-19 situation continues to evolve.

The following protocols are currently in place at KJWR. As recommendations by the government, health authorities and internal KJWR policies change, this page will reflected those changes.

Health and safety should be paramount in all repair shops.

This means following CCOHS, OHSA, and WHMIS guidelines and being committed to continuing health and safety education.

As someone with a compromised immune system, Kim takes health and safety education (including correct use of PPE) extremely seriously, both professionally and personally.

If you have questions or concerns please contact KJWR Inc..

Kim / KJWR Inc. has taken the following additional educational steps to help protect both clients (and herself):

Infection Control and Prevention basics for Health Care Workplaces

(taken 2020) A St. John Ambulance course designed for healthcare (and similar) environments. Instrument Repair Shops are very similar to healthcare environment in terms of infection control.

Infection Control for musical Instruments (I.C.I.) (taken 2020)

This specific education platform was designed to address the needs of instrument repair.

This is an ongoing program, lead by various virology specialists, (currently) already consists of over 5 hours of online seminars and Q&A, as well as a large volume of additional written content.

Local Clients (Drop Off)

All Clients are asked to fill out a "Instrument Appointment Form" prior to arriving at KJWR. The form can be emailed in, &/or included with the instrument at drop off.

If a player is currently ill, or has been ill in the last 5 days, Kim asks people please let her know, so additional precautions can be taken. No details are required. This has nothing to do with government mandates, and everything to do with helping keep Kim healthy and able to work on your instruments!

If you require a loaner/short term rental (flutes only at this time), KJWR has a very limited number of student and "step up" flutes available. All loaners are cleaned and quarantined between clients. Please contact Kim at least 5 days in advance to see if one is available to be booked for your appointment. There is a nominal per day charge for loaners.

Out of Town Clients (Shipping)

For instruments sent in using commercial courier (Canada Post, Purolator, FedEx, UPS etc.) all shipped instruments require the "Instrument Appointment Form" to be filled out and emailed in (a hard copy can also be included with the instrument, if possible).

Shipping Services and Times

Currently Purolator seems to have the most reliable shipping times, at a reasonable price.

Canada Post and UPS have also generally been fairly reliable. Please feel free to contact Kim to see what service may be best from your specific location.

Safe Drop & Signature information

KJWR is still operating under "quarantine" and there's always someone here to receive packages (please make sure to provide KJWR with Tracking information).

When arranging to send your instrument back, you will be contacted to confirm if you would like your instrument:

Delivered to your standard address (due to "COVID-19 zero contact rules" they will knock, and leave the package - so you'll need to watch for it).*
Delivered to an alternate address.
Delivered directly to your local pick up location for you to pick up

*Normally all packages sent from KJWR require a signature and are clearly labelled "do not safe drop" - which ensures they must physically be received by a person, not left unattended at a location (e.g. outside a front door). KJWR Inc. is not responsible for Covid delivery policies of shipping services.

All prices in CAD. Taxes not included. Prices subject to change without notice. info@KJWoodwindRepairs.ca

Kimberley Jurens Woodwind Repairs Inc. would like to acknowledge with great respect that it is located on the traditional lands of the Lək̓ʷəŋən People, known today as the Esquimalt and Songhees Nations. To learn more please visit www.songheesnation.ca

Manchester Rd Victoria BC, Canada V8T 2P1

Kimberley Jurens Woodwind Repairs Inc.

Professional Flute, Piccolo, Oboe & English Horn Service, Repair & Sales

Health & Safety - A Commitment To Education

SARS-CoV-2 & COVID-19 Protocols at KJWR

Drop Off and Pick Up Protocols (Local and Out of Town)

Local Clients (Drop Off)

Out of Town Clients (Shipping)

Instrument Appointment Form