COVID-19 PROTOCOL

SARS-CoV-2 & COVID-19 Protocols at KJWR

The SARS-CoV-2 & COVID-19 situation continues to evolve.

The following protocols are currently in place at KJWR. As recommendations by the government and health authorities change, this page will reflected those changes.

Health and safety should be paramount in all repair shops.

This means following CCOHS, OHSA, and WHMIS guidelines and being committed to continuing health and safety education.

As someone with a compromised immune system, Kim takes health and safety education (including correct use of PPE) extremely seriously, both professionally and personally.

If you have questions or concerns please contact KJWR Inc..

Kim / KJWR Inc. has taken the following additional educational steps to help protect both clients (and herself):

Infection Control and Prevention basics for Health Care Workplaces

(taken 2020) A St. John Ambulance course designed for healthcare (and similar) environments. Instrument Repair Shops are very similar to healthcare environment in terms of infection control.

Infection Control for musical Instruments (I.C.I.) (taken 2020)

This specific education platform was designed to address the needs of instrument repair.

This is an ongoing program, lead by various virology specialists, (currently) already consists of over 5 hours of online seminars and Q&A, as well as a large volume of additional written content.

Local Clients (Drop Off)

All Clients are asked to fill out a "Instrument Appointment Form" prior to arriving at KJWR. The form can be emailed in, or included with the instrument at drop off (Please do not place the form in the case, or in the soft cover)

Upon arrival , clients will place their instrument along with their form (if not emailed in) in the blue "Safe Drop" bin provided at the front door of KJWR. Please make sure the Local Form is loose - the idea is that your instrument information, as well as your contact information is accessible, without opening the case/case cover.

*Previously a 72 hours "intake quarantine" had been in place, based on the best available information at the time. As transmission knowledge has grown, this quarantine is no longer in effect unless the player is or has been ill in the last 7 days.

If a player is, or has been ill in the last 5 days, Kim personally asks people to let her know, so additional precautions can be taken. No details are required, and this is entirely a personal "honour system" request specifically to help keep Kim from getting ill.

If you require a loaner/short term rental (flute only at this time), KJWR has a limited number of these available. All loaners are cleaned and quarantined between clients. Please contact Kim in advance to see if one is available to be booked for your appointment. There is a nominal per day charge for loaners.

Out of Town Clients (Shipping)

For instruments sent in using commercial courier (Canada Post, Purolator, FedEx, UPS etc.), very little has changed. All shipped instruments still require the "Instrument Appointment Form" to be filled out and emailed in (a hard copy can also be included with the instrument, if possible) .

Shipping Times

Shipping companies are still adjusting to the "new normal" of shipping volumes, and are generally not guaranteeing next day delivery.

For Canada Post (off Island) KJWR recommends 2 day delivery.

For UPS, FedEx and Purolator, shipping times seem to be mostly back to "pre-Covid timelines" with the exception of holidays.

Safe Drop & Signature information

KJWR is still operating under basically "full quarantine" , and the shop is located onsite, which means there's always someone here to receive packages. This is important for clients to know, since couriers are currently doing "zero contact" deliveries. This means that they are generally NOT collecting signatures.
When arranging to send your instrument back, you will be contacted to confirm if you would like your instrument:

Delivered to your standard address (keeping in mind that right now, due to "COVID-19 zero contact rules" they will knock, and leave the package - so you'll need to watch for it).*
Delivered to an alternate address.
Delivered directly to your local post office / UPS Store etc. for pick up.

*Normally all packages sent from KJWR require a signature and are clearly labelled "do not safe drop" - which ensures they must physically be received by a person, not left unattended at a location (e.g. outside a front door). KJWR Inc. is not responsible for Covid delivery policies of shipping services.

All prices in CAD. Taxes not included. Prices subject to change. KJWoodwindRepairs@gmail.com

Kimberley Jurens Woodwind Repairs Inc. would like to acknowledge with great respect that it is located on the traditional lands of the Lək̓ʷəŋən People, known today as the Esquimalt and Songhees Nations. To learn more please visit www.songheesnation.ca

Manchester Rd Victoria BC, Canada V8T 2P1

Kimberley Jurens Woodwind Repairs Inc.

Professional Flute, Piccolo, Oboe and English Horn service and repairs

Health & Safety - A commitment to education

SARS-CoV-2 & COVID-19 Protocols at KJWR

Drop Off and Pick Up Protocols (Local and Out of Town)

Local Clients (Drop Off)

Out of Town Clients (Shipping)

Instrument Appointment Form