Professional Flute, Piccolo, Oboe and English Horn service and repairs

SARS-CoV-2 & COVID-19 Protocols at KJWR

The SARS-CoV-2 & COVID-19 situation continues to evolve.

The following protocols are currently in place at KJWR. As recommendations by the government and health authorities change, this page will reflected those changes.

Health and safety should be paramount in all repair shops.

This means following CCOHS, OHSA, and WHMIS guidelines and being committed to continuing education.

Kim takes education extremely seriously, both professionally and personally (as someone with a compromised immune system.)

In light of recent events, Kim has taken the following additional educational steps to protect both clients (and herself):

Infection Control and Prevention basics for Health Care Workplaces (taken 2020)
A St. John Ambulance course designed for healthcare (and similar) environments.

Instrument Repair Shops are very similar to healthcare environment in terms of infection control.

Infection Control for musical Instruments (I.C.I.) (taken 2020)

This specific education platform was designed to address the needs of instrument repair.

This is an ongoing program, lead by various virology specialists, (currently) already consists of over 5 hours of online seminars and Q&A, as well as a large volume of additional written content.

Local Clients (Drop Off)

All Clients are asked to fill out a "Local Drop Off Form" prior to arriving at KJWR. The form can be emailed in, or included with the instrument at drop off (Please do not place the form in the case, or in the soft cover)

Upon arrival , clients will place their instrument along with their form (if not emailed in) in the blue "Safe Drop" bin provided at the front door of KJWR. Please make sure the Local Form is loose - the idea is that your instrument information, as well as your contact information is accessible, without opening the case/case cover.

All instruments will undergo a 3-4 day "intake quarantine" , which starts at drop off. Instruments will only be assessed after this 3-4 day period is over.

Out of Town Clients (Shipping)

For instruments sent in using commercial courier (Canada Post, Purolator, FedEx, UPS etc), very little has changed. All shipped instruments still require the "Shipping Form" to be filled out and emailed in (a hard copy can also be included with the instrument, if possible) .

The 4 day "intake quarantine" is still in place for shipped instruments, however this starts from the tracking information time stamp. For most instruments, this means there is typically only 1 day of quarantine remaining once it arrives at KJWR, so there should be little, if any change in repair timelines/ turnaround time.

Please do NOT select next day shipping at this time

Shipping companies are overwhelmed right now, and are generally not guaranteeing next day delivery. Also, because your instrument requires quarantine time, it makes sense to save a few dollars, and select 2-3 day service.

Safe Drop & Signature information

Because KJWR is still operating under basically "full quarantine" , and the shop is located onsite, there's always someone here to receive packages. This is important for clients to know, since couriers are currently doing "zero contact" deliveries. This means that they are not collecting signatures.
When arranging to send your instrument back, you will be contacted to confirm if you would like your instrument:

Delivered to your standard address (keeping in mind that right now, due to "COVID-19 zero contact rules" they will knock, and leave the package - so you'll need to watch for it).*
Delivered to an alternate address.
Have it delivered directly to your local post office for pick up.

*Normally all packages sent from KJWR require a signature and are clearly labelled "do not safe drop" - which ensures they must physically be received by a person, not left unattended at a location (e.g. outside a front door).

Kimberley Jurens Woodwind Repairs